Support
Betaland are committed to providing a secure, entertaining gaming experience. We firmly believe that, in order to enjoy their gambling activities, our customers should always bear in mind what they can reasonably afford to lose and remain within those limits.
If you feel that you have a gambling problem, we would recommend that you contact our Customer Services team. On your instruction, they will close your account and ensure that it is not re-opened.
We would also recommend that you contact one of the following organisations who can provide assistance :
http://www.gamcare.co.uk
http://www.gamblersanonymous.org.uk
If you are unsure whether you have a gambling problem, the following information from the LGA may be helpful :
http://www.lga.org.mt/lga/files_folder/Symptoms%20-%20compulsive%20gambling.pdf
Gambling Responsibly
We recommend that you keep the following in mind when using our site at all times:
Play in moderation and keep in mind that this is a form of leisure and not a way of making a living.
Only play when you have the money to play and do not borrow money for gaming or gambling purposes.
Set yourself a budget and keep track of the amounts spent. Do not exceed your self-imposed budgets.
If you feel that you or a friend or family may have a gambling problem please speak to the organizations listed below to see ways in which they can help you.
Problem Gaming
Gambling is supposed to be fun and entertaining but unfortunately some people develop a dependency towards gambling. Betaland is committed to the promotion of responsible gaming with the aim of minimizing problem gambling and promoting a healthy and responsible gambling environment.
If you feel you have a problem with gaming and you would like to stop playing for some time, you can choose to temporarily suspend your account for 30 or 60 days. This function is available from the user section. Once the account has been suspended the customer must allow the set time frame to pass before the account is reactivated.
If you feel that you are unable to play in moderation, we give you the option to close your account permanently. From the user section click on “close your account”. Please not that this is irreversible, and any accounts closed will not be reactivated for your own protection. Other protection functions available on the website are the deposit limits. Through the user section, choose the options tab and select the range of daily, weekly and monthly deposits you wish to set.
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